Frequently Asked Questions

We offer a wide variety of kitchen faucets, including pull-down, pull-out, touchless, and pro-style models from trusted brands like Kohler, Moen, Grohe, and American Standard.

 

No, we currently do not offer installation services. However, most of our faucets come with standard installation guides or documentation. Please consult a licensed plumber if you need assistance.

 

We offer a limited warranty on eligible products sold through our store. Manufacturer warranties may not apply unless otherwise stated in the product listing.

 

Shipping times vary based on your location, but most orders are processed within 1–3 business days. Delivery usually takes 5–10 business days depending on the carrier and destination.

 

If your order hasn’t been processed or shipped yet, you may request a cancellation or modification by contacting our support team as soon as possible.

 

At this time, we only ship within the United States. We may expand our shipping zones in the future.

 

We accept returns on eligible items within 30 days of delivery. Items must be unused, in original packaging, and meet the return criteria outlined in our Return & Refund Policy.

 

Some items are discounted due to sourcing from overstock or open-box inventory. Rest assured, they are inspected and verified for quality and performance before sale.

 

Once your order ships, you’ll receive a tracking link via email. You can use this link to monitor the delivery status in real time.

 

For any questions or concerns, reach out to us via email at support@brandyads.store or call us at +1 334 949 1710. We’re happy to help.